Bantyx Policies & Terms

Cancellation Policy

We understand that plans can change. Our cancellation policy is designed to be fair to both passengers and drivers.

For Passengers

Wait Time Charges

For Drivers

Pricing & Fares

Bantyx offers three ride categories. Fares are calculated from a base fare plus per-mile and per-minute rates, subject to a minimum fare for each category. Actual fares may vary based on route, traffic, and surge conditions.

Surge Pricing

During periods of high demand, such as rush hour, fares may be multiplied by a surge factor. When surge pricing is active, the multiplier is shown in the app before you confirm your ride. Standard fares apply at the default multiplier; during rush hour, a surge multiplier of up to 1.35x may apply.

Fees, Taxes & Tips

• Service fee: A service fee of 20% is applied to ride fares to operate and maintain the platform.
• Taxes: Applicable taxes may be added to fares based on your location, including country-specific tax rates.
• Tips: 100% of any tip you give goes directly to your driver. Suggested tip amounts (15%, 20%, 25%) are shown at checkout.
• Driver earnings: Drivers receive a percentage of each trip fare, with the remaining portion covering platform costs.

Payment Terms

All payments on Bantyx are processed securely through Stripe and PayPal. We never store complete payment card numbers on our servers.

Passenger Payments

• Passengers authorize charges at the time a ride is requested or completed.
• Cards are charged at the end of each trip based on the fare displayed in the app, plus any applicable taxes and tips.
• Promotional balances or credits may be applied toward fares where eligible.

Fees & Taxes

Chargebacks and Payment Disputes

Chargeback abuse — initiating payment disputes without a valid reason — is prohibited and may result in account suspension. If a chargeback is initiated, we may provide trip evidence to the payment processor to support resolution.

Driver Payouts

Drivers earn a percentage of each trip fare plus 100% of tips received through the app.

Earnings Forfeiture

Drivers terminated for fraud or policy violations may forfeit outstanding earnings or payouts. Payouts associated with fraudulent trips may be reversed.

Promotions & Offers

Bantyx may offer promotional credits, discounts, and referral programs from time to time. When active, these offers are governed by the following general terms:

• Promotional credits are applied to eligible fares and cannot be exchanged for cash.
• Offers may be subject to geographic and account eligibility requirements.
• Promotional abuse — such as creating multiple accounts to exploit referral bonuses or new-user credits — is prohibited and may result in forfeiture of the promotion and account suspension.
• Promotions are subject to change or withdrawal at any time. Terms shown with each offer always apply.

Community Guidelines

We are committed to fostering a safe and respectful community. All users are expected to adhere to the following guidelines.

Treat Everyone with Respect

We have a zero-tolerance policy for discrimination, harassment, or any form of disrespectful behavior. This includes verbal, physical, or any other form of abuse.

Safety First

• All users must comply with local traffic laws.
• The use of illegal substances or open containers of alcohol is strictly prohibited in the vehicle.
• Firearms are not permitted in the vehicle, subject to applicable laws.
• Drivers must be in a fit state to drive on every trip. Do not drive while fatigued or under the influence of any substance.

Cleanliness

Drivers are expected to maintain a clean and well-maintained vehicle. Passengers should avoid leaving trash or making a mess in the vehicle.

Feedback and Ratings

Our two-way rating system is crucial for maintaining a high-quality community. Please provide honest and fair ratings after each trip. Low ratings are reviewed, and users who consistently violate our policies may be removed from the platform.

Driver Agreement

Bantyx drivers are independent contractors, not employees. This agreement governs drivers who use the platform to provide rides.

Independent Contractor Status

Drivers control when they are online, which ride requests they accept, and the routes they take. Drivers are not required to accept any particular ride request and may go offline at any time.

Driver Standards

• Drivers must comply with all applicable traffic and passenger transport laws.
• Drivers must keep trip details and passenger information confidential.
• Drivers must not solicit cash payments or off-platform rides.
• Drivers must not request or accept tips outside the platform.

Compensation

Drivers earn 70% of each trip fare plus 100% of tips. Payouts are scheduled automatically after each trip and paid through Stripe or PayPal.

Driver Requirements

To ensure safety and quality across the platform, drivers must meet the following requirements before going online and accepting trips.

Eligibility

• Drivers must submit a valid driver's licence, vehicle registration, and proof of insurance.
• Vehicles must be approved for one of the supported ride categories (Car, SUV, or Black).
• A minimum number of vehicle photos is required for vehicle verification.
• Drivers must operate in a supported service area. Service areas are configured by region and are subject to availability.
• Driver accounts from restricted regions are not accepted.
• Drivers must be at least 18 years old.

Online Status

• Drivers may go online only after completing account and vehicle requirements.
• Drivers who miss the ride acceptance window repeatedly may be temporarily taken offline.
• Drivers may be required to acknowledge missed rides before returning online.

Document Review

• Documents are reviewed for validity before a driver is approved.
• Expired or rejected documents must be updated before the driver can continue driving.
• Document review decisions are final unless the driver submits updated or corrected documents.

Vehicle Standards

Vehicles on Bantyx must be approved for one of the supported ride categories and maintained to a safe, clean standard.

• Vehicles must pass verification for the ride category they are registered under (Car, SUV, or Black).
• Vehicles must be in good working condition with valid registration and insurance.
• Drivers must keep their vehicle clean and free of strong odors.
• Vehicles must match the make, model, and license plate shown to passengers before pickup.
• Drivers must update vehicle details promptly if they change.

Scheduled Rides

Bantyx allows passengers to schedule rides in advance. Scheduled rides are matched to drivers near the scheduled time.

• Scheduled rides must be created at least 15 minutes before the desired pickup time.
• Drivers are notified approximately 15 minutes before a scheduled pickup.
• Scheduled ride timing depends on driver availability in the area at the scheduled time.
• Passengers should be ready at the scheduled pickup time, as drivers may not wait longer than 5 minutes before cancelling the ride.

Missed Rides

Repeatedly missing ride requests affects reliability for passengers and other drivers.

• Missing 3 ride requests in a row automatically takes the driver offline.
• The driver must acknowledge the missed rides before going back online.
• Manual rejections of ride requests do not count toward the missed-rides threshold.
• Drivers who do not respond within the ride acceptance window are considered to have missed the request.

Safety Policy

Safety is our top priority. Both passengers and drivers are expected to follow these rules on every trip.

During the Trip

• Drivers must follow the in-app navigation route and obey all traffic laws.
• Live trip sharing lets trusted contacts follow a ride in real time.
• Passengers should only ride in the vehicle they were matched with.
• Both parties may end a trip early if they feel unsafe.

Verification

• Passengers and drivers should verify each other's identity (name, vehicle, and plate) before starting a trip.
• Driver verification checkpoints may be required before a driver can start earning.

Emergency

If you are ever in immediate danger, contact local emergency services first, then report the situation through the app so our team can assist.

Refund Policy

Refunds for trips, cancellation fees, or other charges are handled on a case-by-case basis.

• To request a refund, contact support within a reasonable time of the charge and include your trip or receipt details.
• Refunds for incorrect charges, duplicate payments, or technical failures are processed back to the original payment method.
• Cancellation fees may be refunded if the cancellation was caused by a system error or the driver did not arrive.
• Refund processing times depend on your payment method and bank or card issuer.

Refund Disputes

If you believe your refund was processed incorrectly, contact Bantyx support within 30 days of the refund decision. Our team will review the case and make a final determination.

Copyright & DMCA Policy

Bantyx respects the intellectual property of others and expects its users to do the same. This policy applies to content submitted to the platform, including driver and business listings, images, and other materials.

• If you believe your copyrighted work has been used without authorization, submit a notice identifying the work, the location of the infringing material, your contact information, and a statement of good faith belief.
• We respond to valid notices promptly and may remove or disable access to the allegedly infringing content.
• Accounts that repeatedly infringe copyrights may be terminated.
• If you believe content was removed by mistake, you may submit a counter-notice.

Privacy Policy

Bantyx ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

1. Core App Purpose & Device Permissions

Bantyx is a ride-hailing platform that connects passengers with nearby drivers. To deliver these features, the app requests only the permissions necessary for its core functions, and you can deny or revoke any permission through your device settings at any time:

2. Information We Collect

Personal Information

• Account Information: Name, email address, phone number, profile photo, and payment information
• Location Data: Real-time and historical location data to provide ride-matching, navigation, and safety services
• Device Information: Device type, operating system, unique device identifiers, and mobile network information
• Driver Documentation: Driver's licence, vehicle registration, insurance, and vehicle photos required for driver onboarding

Automatically Collected Information

• Usage data, crash logs, and performance data
• IP address and browser type
• App version and installation data
• Ride history, trip routes, and live location during active trips

3. How We Use Your Information

• To Provide Services: Match riders with drivers, calculate fares, facilitate payments, and provide navigation
• For Safety: Verify identity, monitor trip safety, share live trip status, and prevent fraud
• To Improve Services: Analyze usage patterns to enhance app functionality
• For Communication: Send trip updates, promotional offers, and support messages
• For Legal Compliance: Comply with legal obligations and protect our rights

4. Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

• With Service Providers: Third-party services that help us operate our app (payment processors, map providers, analytics services)
• With Drivers: Your name, rating, pickup/drop-off locations, and contact information for trip coordination
• With Riders: Driver information including name, photo, vehicle details, and rating
• For Legal Reasons: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and updates
• Anonymization of data for analytics purposes

6. Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations. Tax-related records are retained for the period required by applicable regulations. You may request deletion of your account and data at any time through the app or by contacting us.

7. Your Rights

You have the right to:

• Access and review your personal information
• Correct inaccurate information
• Delete your account and associated data
• Opt-out of marketing communications
• Export your data

To exercise any of these rights, contact us through the channels listed in the Contact Us section. We respond to verifiable requests within 30 days.

8. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take immediate steps to delete it. Drivers must be at least 18 years old.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs), to protect your information in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy in the app and via email. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

Fraud & Financial Integrity

Fraud on a ride-hailing platform harms passengers, drivers, and the community alike. We strictly prohibit:

• Trip Fraud: Faking, lengthening, or never providing rides to inflate fares
• Payment Fraud: Using stolen payment methods, chargeback abuse, or unauthorized transactions
• Referral Abuse: Creating multiple accounts to exploit referral bonuses or new-user credits
• Driver Fraud: Accepting rides and cancelling without a valid reason, or driving without an approved vehicle
• Violations may result in account suspension, forfeiture of earnings, referral to law enforcement, and legal action

Harassment & Abuse

Harassment and abuse are strictly prohibited on Bantyx:

• Threatening, intimidating, or verbally abusing drivers or passengers
• Unwanted physical contact, stalking, or sexual misconduct
• Discriminating against drivers or passengers based on race, gender, religion, or any protected characteristic
• Doxxing — publishing private identifying information (address, phone number) without consent
• Repeated unwanted contact after being asked to stop

Hate Speech

Bantyx does not tolerate hate speech. This includes content or conduct that promotes violence, incites hatred, or discriminates against individuals or groups based on:

• Race, ethnicity, or national origin
• Religion or creed
• Gender, sexual orientation, or gender identity
• Disability or medical condition
• Any other protected characteristic

Child Safety

Bantyx takes child safety seriously:

• Drivers must be at least 18 years old and must follow all child restraint and passenger safety laws.
• Any content depicting child exploitation, abuse, or endangerment will be reported to NCMEC and law enforcement.
• Accounts found violating child safety policies will be permanently terminated and reported to authorities.

Spam & Deceptive Practices

We prohibit spam and deceptive practices, including:

• Creating fake passenger or driver accounts
• Submitting fake trip requests
• Phishing attempts disguised as trip confirmations, receipts, or Bantyx official messages
• Manipulating GPS coordinates or trip tracking data
• Using automated scripts or bots to request rides, claim promotions, or interact with the platform
• Posting fake reviews or ratings to manipulate driver or passenger reputations

Impersonation

Impersonation is strictly prohibited on Bantyx:

• Do not pretend to be a driver or passenger you are not
• Do not impersonate Bantyx staff, support agents, or representatives
• Do not create accounts using another person's name, likeness, or documents without authorization
• Accounts that impersonate others will be terminated

Enforcement & Termination

Bantyx actively enforces these Platform Policies:

• Warnings: Minor violations may result in a warning and required corrective action
• Suspension: Repeated or moderate violations may result in temporary account suspension
• Termination: Severe violations, including fraud, harassment, impersonation, or safety threats, result in permanent account termination
• Earnings Forfeiture: Drivers terminated for fraud may forfeit outstanding earnings or payouts
• Legal Action: We cooperate with law enforcement and regulatory authorities for violations involving theft, fraud, or illegal activity
• We reserve the right to modify these policies at any time with notice to users

Deactivation Policy

Driver accounts may be deactivated from the platform for policy violations, safety concerns, or expired documentation:

• Document expiry: Driver accounts are deactivated if required documents (licence, registration, insurance) expire or fail verification.
• Safety incidents: Accounts may be deactivated following serious safety incidents or confirmed safety violations.
• Fraud: Confirmed fraud results in permanent deactivation and forfeiture of outstanding earnings.
• Repeated violations: Accumulated warnings and suspensions may lead to permanent deactivation.
• Missed rides: Repeatedly missing ride requests takes drivers offline until acknowledged; persistent non-compliance may lead to further action.
• Appeals: Deactivated drivers may submit an appeal through the Contact Us section. Appeals are reviewed by our team and decided within 14 days.

Dispute Resolution

Bantyx provides a dispute resolution process to help resolve conflicts between passengers and drivers.

• Parties submit evidence and communicate through our support channels.
• Our team reviews all evidence, including trip history, route data, and ratings.
• Most disputes are resolved within 7-14 days. Complex cases may take longer.
• Our decisions are final and binding for both parties.

Account Security

You are responsible for maintaining the confidentiality of your account credentials. We recommend using strong, unique passwords and enabling two-factor authentication when available. Notify us immediately if you suspect unauthorized access to your account.

Security Measures

We employ multiple layers of security including password encryption, session timeouts, and suspicious activity monitoring. We never store complete payment card information on our servers.

Account Compromise

If your account is compromised, we will help you secure it and investigate any unauthorized activity. We may temporarily suspend your account during investigation to protect your information.

Payment Security

All payments are processed through secure payment processors (Stripe and PayPal) that comply with PCI-DSS standards. We never store or have access to your complete payment card details.

Fraud Prevention

We use fraud detection measures to monitor transactions for suspicious activity. We may request additional verification for certain transactions to prevent fraud.

Cookie Policy

We use cookies and similar technologies to operate and improve our website and services. You can manage cookie preferences through your browser settings.

Data Retention

Bantyx retains your data only as long as necessary to provide our services and comply with legal obligations:

Your data is never sold to third parties or used for advertising. You may request a copy of your data or its deletion by contacting our support team.

Account Deletion & Data Rights

You have the right to delete your Bantyx account at any time. Account deletion removes your personal information from our active systems, though some data may be retained for legal, safety, or fraud prevention purposes.

Deletion Process

To delete your account, go to your account settings and select "Delete Account" or contact us through the Contact Us section. You will need to confirm your identity and acknowledge that the action is irreversible.

Data Retention After Deletion

After account deletion, we retain trip records for 7 years for tax purposes and fraud prevention data as necessary. Other personal information is deleted within 30 days.

Reactivation

Once deleted, accounts cannot be reactivated. You would need to create a new account if you wish to use Bantyx again in the future.

Accessibility

Bantyx is committed to making our platform accessible to users with disabilities. We continuously work to improve accessibility across our apps and website.

Accessibility Features

Our platform includes features such as screen reader compatibility, keyboard navigation, high contrast options, and resizable text. We welcome feedback on how to improve accessibility.

Marketing Communications

We may send you marketing communications about promotions, new features, and relevant offers. You can opt out of marketing communications at any time.

Communication Preferences

You can manage your email preferences in your account settings. Even if you opt out of marketing, we will still send essential transactional and safety-related communications.

Content Ownership

You retain ownership of content you submit to Bantyx, including reviews, ratings, photos, and driver documents. By submitting content, you grant us a license to use, display, and distribute it on our platform.

License Grant

You grant Bantyx a worldwide, non-exclusive, royalty-free license to use your content for operating and improving our services. This license survives account termination.

User-Generated Content

You represent that you have the right to submit all content you post and that it does not violate any third-party rights. You are responsible for any content you submit.

Legal Compliance

Bantyx complies with applicable data protection laws including GDPR (General Data Protection Regulation) for users in the European Union and CCPA (California Consumer Privacy Act) for users in California.

GDPR Rights

EU users have additional rights including the right to data portability, the right to be forgotten, and the right to object to automated decision-making. Contact us to exercise these rights.

CCPA Rights

California residents have the right to know what personal information we collect, request deletion of their information, and opt-out of the sale of their personal information (though we do not sell personal information).

Data Transfers

For international data transfers, we use appropriate safeguards such as Standard Contractual Clauses (SCCs) to ensure your data is protected in accordance with applicable laws.

Terms of Service

1. Your Account

You are responsible for all activity that occurs under your account. You agree to maintain the security and secrecy of your account username and password at all times.

2. Prohibited Activities

• Using the platform for any unlawful purpose.
• Infringing on the rights of any third party, including intellectual property rights.
• Impersonating any person or entity.
• Discriminating against or harassing anyone on the basis of race, national origin, religion, gender, physical or mental disability, medical condition, marital status, age, or sexual orientation.
• Manipulating fares, ratings, or payments, including fraudulent trips or chargeback abuse.
• Operating a driver account without valid documentation or an approved vehicle.

3. Intellectual Property

All intellectual property rights in the Bantyx platform shall be owned by Bantyx absolutely. You may not use any of Bantyx's intellectual property for any purpose without our prior written consent.

4. Limitation of Liability

Bantyx is a technology platform that connects riders and drivers. We are not a transportation carrier and do not employ drivers. To the fullest extent permitted by law, Bantyx shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses.

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